Frequently Asked Questions
Everything you need to know about your ORTC experience.
What is your return policy for change of mind?
We offer a 30-day return policy for all full-priced items. Products must be in original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Please note that processing times may increase during peak sale periods.
Do you offer international shipping?
Yes, ORTC Clothing Co ships worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
How should I care for my ORTC garments?
To maintain the quality of our fabrics, we recommend a cold gentle machine wash with similar colors. Avoid tumble drying and always refer to the specific care label inside each garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.